You got a question?

For the forseeable future our Collingwood shop will be closed for the safety of our customers and staff. We are still doing online orders sent all around the country and 'click & collect' if you live 5kms from the shop.

1. CLICK & COLLECT - Order online and choose 'Click & Collect' at the online checkout. We will email to confirm your order is ready for collection.
'Click & Collect' will be available at our Collingwood shop 11am - 4pm Monday to Saturday. Please knock on the door, we'll meet you at our front door. Please wait before our email confirmation before collecting. Minimum order $20.

2. ONLINE STORE - 99% of our books, gifts and vinyl are available on our website. $10 Postage and free shipping $150 and over.


 

How much are the shipping costs?

FREE postage on all orders over $150. $10 postage on orders under $150.

Please note postage is calculated after your delivery details have been entered at the checkout. If you pre-order an item with an instock item, they'll ship together when all stock is available to ship.

What's your return policy?

We allow items to be returned for exchange if in perfect condition within 30 days of purchase with a receipt. We're allow items to be exchanged or store credit (gift voucher) to be issued. We don't do refunds.

What payment methods are available when ordering through the website?
Our website accepts Visa, Mastercard, Afterpay, PayPal and Amex (not available instore). Please contact us by phone or email if you need any help or have questions with our online shop.

Would you be interested in stocking my products?

If you have something you may think is suitable please email your information including wholesale price list and we'll consider it. Please DON'T just drop into the shop, we do all submissions via email. At the moment there's a large waiting list.

Are you looking for staff?

At the moment we are not looking for new staff.

Do you do phone orders?
Yes give us a call on (03) 9077 8509, we ship everywhere in Australia.

I have a book/magazine/product I would like to launch at your shop?

We're always interested in hosting events here, please email us with your idea and we'll let you know if we can do it.

Contact details for press enquiries?

Please email Chris at info@happyvalleyshop.com