You got a question?

Our Collingwood shop is now open 7 Days a week, Monday to Saturday 10am -6pm & Sunday 11am - 5pm! 

 

Please note : Occasionally we sell out of an item listed on our website, if that's the case we will contact you straight away by email to explain when stock will be back in, usually it's back in within a week. Rarely some items may be sold out by our suppliers, if that's case we will contact you to offer a refund or an exchange.

How much are the Australia postage costs?
FREE postage on all orders over $150. $10 postage on orders under $150. Please note postage is calculated after your delivery details have been entered at the checkout. If you pre-order an item with an instock item, they'll ship together when all stock is available to ship. For postage rates Outside Australia click here.

What's your return policy?
We allow items to be returned for exchange if in perfect condition within 30 days of purchase with a receipt. We're allow items to be exchanged or store credit (gift voucher) to be issued. We don't do refunds.

Why do vinyl release dates change?
Currently vinyl manufacturing plants are at full capacity, which means vinyl release dates for new releases can change. W
e will update our website when dates change. We don't notify when release dates are pushed back. If you pre-ordered an item, click on the image in the confirmation email and it will send you to our website for the most up-to-date information we have.

What payment methods are available when ordering through the website?
Our website accepts Visa, Mastercard, Afterpay, PayPal and Amex (not available instore). Please contact us by phone or email if you need any help or have questions with our online shop.

Would you be interested in stocking my products?

If you have something you may think is suitable please email your information including wholesale price list and we'll consider it. Please DON'T just drop into the shop, we do all submissions via email. At the moment there's a large waiting list.

Are you looking for staff?

At the moment we are not looking for new staff.

I have a book/magazine/product I would like to launch at your shop?

We're always interested in hosting events here, please email us with your idea and we'll let you know if we can do it.

Contact details for press enquiries?

Please email Chris at info@happyvalleyshop.com