Vinyl FAQ

If vinyl is available to order on our website, we have stock at our Collingwood shop. We do same day 'click and collect' at our Collingwood shop 11am-5pm . We don't do holds, we suggest doing a 'click and collect' order as stock is often limited.

If a title is out of stock, we suggest you fill out the Notify Me section on the product page and we'll email/text you when we get more stock in.

We only sell new records, we don't do second hand. All our vinyl is black, unless stated otherwise. We state if vinyl is coloured and/or limited.

Vinyl pre-order release dates are subject to change, we update our website when notified of dates change. We don't email customers when release dates are pushed back. Please check the website for updated release information, before emailing us. If you pre-order an item, click on the image in the confirmation email and it will send you to our website for the most up-to-date information we have.

Please note : If you pre-order an item and add more items in stock, we will ship the order together when the pre-order arrives. Release dates are subject to change and will be updated on the website. If you need part of your order shipped while waiting for a pre-ordered title, please forward your email confirmation to us requesting postage and we'll email a postage payment link.

We securely pack all our vinyl in our custom made vinyl mailers, all vinyl is also wrapped in bubble wrapped.

Vinyl pricing can and does fluctuate. We source 90% of our collection from outside Australia, so currency conversions and freights costs vary country to country. Also record labels sometimes increase their wholesale pricing rapidly. We price our vinyl based on the invoices we receive from each individual suppliers.

Colour variant releases may look slightly different to the pack shot images record labels provide retailers. It is also common for some vinyl colour pigment to vary as each vinyl is unique. This does not affect vinyl playback and we don't exchange/refund due to this factory manufacturing process. Our refund policy can be found here.

Shipping

Online orders are sent using Australia Post during business hours Monday to Friday. Orders are usually sent 1-2 days after your order is placed or when a pre-ordered item arrives. We email shipping confirmation with tracking information when your order is dispatched.

Shipping : Australia

We have FREE postage on all orders over $160 within Australia. $12 standard postage on orders under $160. Estimated delivery timeframe to capital cities is 2-4 days, and 3-5 days for regional areas. We also offer an Express Post option at the checkout for $16.

Click & Collect : Collingwood Shop

When ordering online you can choose 'Click & Collect' at our 294 Smith Street, Collingwood shop. We have a $20 minimum for 'Click & Collect', and orders are usually ready within an hour (excluding pre-orders). We will email you confirming when your order is ready to collect. Orders can be collected 11am-5pm each day and we would appreciate it if you could collect your order within a week.

Shipping : International

We currently ship outside Australia to Canada, Germany, New Zealand, Singapore, Switzerland, United Kingdom and United States. For international shipping rates and information please visit here.

We currently only ship to the countries listed above. If you use a parcel redirect service, we will cancel your order.

Vinyl FAQ

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